FAQ

SHOPPING FAQ

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    How do I place an order on kamyastore.com? 

    • Ordering on kamyastore.com is easy, safe and simple to suit your convenience.
    • Apart from the luxury of browsing through the various designs shown on the website, you also have options of choosing your own design all within your comfort and convenience.
    • Once you have found the item you would like to purchase, click on the “Add to Bag” button to place it in your Shopping Bag.
    • Follow the directions through the checkout process to complete your order. 
    • Your order will not be placed until the very end of the checkout process when you will be asked for your payment method. 
    • You may also order over the phone by contacting on our CONTACT US PAGE.
    • Also for questions about gifting and jewelry, contact the given number.

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    How safe is it to buy jewelry from KAMYA STORE?

    Yes it is safe to buy jewelry online from KAMYA STORE. We are fully committed to ensure that you have a hassle and stress free shopping experience with the benefit of peace of mind while buying jewelry from our website. We do not save your credit/debit card number or CVV Codes on our website.

    All packaging and handling is done by experts to ensure the best presentation and safety of the product.

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    How do I make payment for the jewelry that I want to order?

    KAMYA STORE provides you with wide range of options for making your payments. They include

    • Credit Cards (VISA/MASTERCARD)
    • Debit Cards
    • Net Banking
    • Mobile Wallets (Paytm, PhonePay, etc)
    • You also have an option to make payments via RTGS/NEFT. For safety reasons we do not store Credit Card or Debit Card numbers or CVV numbers or any such data on our website.
    • We also offer Cash-on-Delivery options.

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    Does Kamya store offer resizing?

    Kamya store offers resizing for select items. Please contact on our CONTACT US PAGE to learn more.

CARE AND REPAIR FAQ

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    How do I care for my jewelry?

    With some simple, basic care, you can help preserve and protect your jewelry for years to come.  Over time, fine jewelry can become a treasured family heirloom if it is cared for properly. Dust, pollution and daily wear all conspire to cloud the brilliance of gemstones. The surface of gold, platinum and silver jewelry can become dulled. Timeworn prongs and clasps can result in the loss of a stone or an entire piece of jewelry.

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    Kamya store Sterling Silver Jewelry

    Our store only uses sterling silver, one of the most beautiful and lustrous of all metals. Sterling silver is a precious metal and may require cleaning from time to time. With proper care, your silver will retain its beauty and character for many generations to come.

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    The First Rule of Silver Care

    Sterling silver tarnishes, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. However, silver that is regularly used typically needs less care, so Kamya strongly encourages you to wear your silver every day.

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    Storing Silver

    Once cleaned and polished, silver must be kept dry and properly stored. Our store's boxes will protect it from abrasion and offer a degree of tarnish prevention and store them in a dry place away from humidity and moisture.

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    What if my jewelry is Gold Plated ?

    If you wear your gold plated silver jewelry for significant periods of time, the plating will eventually wear down. To restore its appearance, you can have it re-plated.

SHIPPING AND RETURN FAQ

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    How do you ship jewelry? How do I know my jewelry is safe during shipping?

    We at Kamya store, take every precaution to ensure that jewelry you ordered reaches you in perfect condition. All Kamya store products are thoroughly verified, securely packed and sealed in tough yet light jewelry boxes. Kamya store delivers the product only through reputable courier agencies such as Dotzot, Blue Dart or via fedEx and more . All Kamya store products are completely insured till your doorstep.

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    How can I track my order?

    • We at Kamya store provide you with a consignment tracking number as provided by the courier agencies.
    • A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.

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    Can I ship my order to an international location?

    Currently we are only able to accept online orders to shipping addresses worldwide. To ensure the secure delivery of your order, Kamya Jewels does not ship orders to post office boxes. Kamya Jewels is able to accept post office box addresses for your billing needs.

    For each address within India and out of India the following charges apply:

    INDIA - Free Shipping all over India

    UNITED STATES OF AMERICA - Express 3-6 day delivery $25 and standard 7-20 day Delivery $10

    UNITED KINGDOM - Express 3-6 day delivery $28 and standard 7-20 day Delivery $12

    CANADA - Express 3-6 day delivery $28 and standard 7-20 day Delivery $12

    AUSTRALIA - Express 3-6 day delivery $28 and standard 7-20 day Delivery $12

    UAE - Express 3-6 day delivery $28 and standard 7-20 day Delivery $12

    Please allow 4-5 business days. Items ordered together may not always ship together.

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    How will I return the product that I ordered from KAMYA STORE?

    Kamya Store won't offer complimentary shipping for any item that you’d like to return. if any item you received is broken or damaged then report your problem on our CONTACT US PAGE.

    • Refund will be given only when the item is damaged
    • The refund would be initiated to the same mode of payment in which the payment was initially made.

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    How much time it takes to make a Kamya Handmade Jewelry piece ?

    Kamya Handmade jewelry takes 1-2 business days to get completed.  as we have already mentioned each and every product will reach to our customer in 3-4 business days after it gets completed. It will be worth waiting.

    BECAUSE HANDMADE TAKES TIME

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